Frequently Asked Questions

I need a new outdoor unit, but my indoor unit works fine. What are the advantages of replacing my whole system at the same time?
We recommend that you replace the indoor coil or air handler when replacing the outdoor unit. Both of these components are integral to the closed refrigerant loop and together determine the capacity and efficiency of your system. If you do not replace the indoor unit, there will be no test data available for the new combination to establish the expected capacity or efficiency of your system. Also, the indoor system may be partially blocked by particles that will decrease efficiency, and you may be faced in the near future with replacing the indoor unit after it fails and having to pay to have the closed refrigerant system opened again. It would be expensive and be another opportunity for contamination. You end up paying more. If your whole system is replaced, you will be less likely to need service in the near future.

Who can recommend a home comfort system to meet my needs?
We can explain the advantages of different types of systems for your home, as well as select the right products to meet your personal comfort needs offering the benefits of higher efficiency, variable-speed airflow, whole-house air cleaners, programmable thermostats, two-stage heating and air conditioning, and other reliable, durable products.

What noise factors do I need to consider when selecting an air conditioner or heat pump?
The industry sound rating numbers are complicated and often difficult to understand. Sound rating is just one of these areas. A difference of 6 decibels (such as between 72 dB and 78 dB) is technically a four-fold increase in compressor sound when rating air conditioners or heat pump units. However, it takes a difference of 10 decibels to double the loudness. It is also noted that it takes approximately 3 decibels for the average human ear to discern any difference in loudness at all. In many cases, the sound rating isn't as significant a determiner of sound difference to listeners as is the sound characteristics or quality. One type of sound with a lower sound power rating may be more offensive to a homeowner than another with a higher sound power rating. There are other important considerations, such as location, when considering the effects of sound. Our overall product line offers homeowners significant choices. If your community has specific sound requirements, check with your local independent Trane dealer for recommendations. You can find independent Trane dealers listed in your local Yellow Pages or type in your ZIP code at our Web site's Dealer Locator for a partial. You can also call toll free, (866) GET-A-TRANE for a list of Trane Comfort Specialist Dealers in your area.

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