Southern Maryland Heating & Air
"I wanted to take a moment to provide customer feedback for one your technicians. David was out today, 10 Dec, to service my system that was short-cycling. He was not only professional, courteous and knowledgeable he was also very helpful in explaining what he was doing and why as he narrowed down the issues. He worked quickly but thoroughly and ensured everything was in order before he left. This sort of customer service should be the hallmark of most companies. Sadly these days it has become rare indeed. If I were to ever need service again, I would most certainly rather it be David than any other tech. He was by all accounts "top notch".
– Bob F.
"Chris completed our Summer maintenance service today and as always, I can depend on him to ensure the system is performing well. Chris is knowledgeable about all phases of our HVAC equipment. He gives us tips to keep the system running at peak performance. Chris goes the extra mile, and is always courteous and professional. We depend on him and Tri-County Aire for high quality service and we always get it.
– Mary W.
"I want to let you know how happy my husband and I are with our new Bryant HVAC system. We were in quite a jam when our old system broke down and the outdoor temp was in the low 20's. Your serviceman, Bill, checked everything out and convinced us we needed a new system. This was a few days before the huge snowstorm that had been predicted. Bill and another serviceman came on that Friday at 8:00 a.m. They worked all day in the cold, installing the new system. They took no breaks and worked continuously. By 5:00 p.m. they were finished and there was about 4 inches of snow on the ground at that time, and it was snowing heavily. We were particularly grateful because my 96 year old mother, who lives with us, was suffering from the cold. Bill was absolutely right about the new system. It works beautifully, and actually puts out real heat, unlike the old heat pump. We have always been happy with your service, but I would like to know that Bill and his partner will get some special thanks for a job well done. Thank you."
– Dawne M., Upper Marlboro, MD
"Ease of contacting representative exceeded expectations. Your office staff was SO helpful under this stressful situation (having no AC). They had a technician come out immediately to access the problem – Very courteous and knowledgeable (first line of defense--awesome). Once we decided on the installation, the install team was excellent ... very courteous, professional. Explained everything thoroughly -- paperwork and the system itself. Tri-County Aire appears to be a fabulous company with very happy employees. "
– Bill & Robin H., Hughesville, MD
"Good experience in contacting representative who was very friendly when answering the phone. Maintain the service culture you've established. The crew that did my installation – Derek, Billiy, Steven and Brandon were pros. Friendly, professional, knowledgeable, always on task."
– David E., Huntingtown, MD
"Ease of contacting a representative and his friendless really exceeded my expectations. GREAT customer service. Iinstallers, tech, to phone personnel have been so wonderful."
– Denise P., Upper Marlboro, MD
"Scheduling and getting a quote was easy. Competitive prices, excellent customer service, quality products, knowledgeable personnel, thorough cleanup after completing work."
– George W., Great Mills, MD
"Great! Best experience we have ever had!! Pat Borzi and crew were the best!!!"
– John J.
"Getting in touch with a representative and the friendliness of the person answering the phone exceeded my expectations. Sales and installation personnel were very professional. Staff answered all of our questions immediately and to our satisfaction. Great work!"
– Randal D., Waldorf, MD
" I want to compliment Bill who came to service our old Trane and explained what was going on with our system along with explaining our options. He helped us go through the decision process of repair or replace. Also, the installation team of Brandon and Wayne were just excellent – knowledgeable, friendly, respectiful, and thorough. All three gentlemen were great professionals and obvious they take pride in what they do. So refreshing to see younger people that take pride in their work."
– Thomas V., California, MD
"Thank you Tri-County Aire for fixing a problem I was told 5 years ago was to be expected!! Your repairman was professional, thorough, and took the time to explain to me that we should be comfortable in our house with no problem. 5 years, 5 visits by our builder's HVAC repairmen within our 1st summer in a brand new house, and all it took was one visit from you to fix it! Really regretting not calling sooner! THANK YOU!!"
– Jennifer L.
"Thank you Chris for coming to our rescue last night when our heat was out. We had spent a long day at the hospital with my Mom to come home and have no heat was not a nice surprise. But you got us up and running in no time and all was well. Thanks again!"
– Dot C.
"Just wanted to thank y'all again for helping me on an emergency. My family appreciates y'all very much! :o)"
– Michelle L.
"My first contact was with your Office Manager, Nancy Norris. She followed this project, and kept me apprised, from beginning to end. She immediately returned any emails and phone calls, sometimes even after hours. She truly cares about Tri-County Aire and its customers and is the absolute epitome of customer service in every way. I am sure you already know that Tri-County Aire is very fortunate to have Nancy on its staff!
The next person to contact me was Brian Hammett, your Sales Representative. Brian immediately contacted me via phone and then came to my house within a couple of days to determine the best HVAC system to suit my needs. He acted swiftly to make sure I got in on the SMECO and Bryant rebates. He also contacted his installer and made sure they were at my house within the week. Brian is also a great representative of Tri-County Aire and an obvious expert on all HVAC systems. Again, as I'm sure you know, he too is a great asset to Tri-County Aire.
Next, Brandon Johnson was my installer. He came highly recommended by my daughter and son-in-law who just had Tri-County Aire install a new HVAC system in their house--so I was very happy to know that he was going to handle my job as well. Brandon and the techs who worked with him (Wayne, Todd, and the Electrician Eric) were all outstanding; they completed the entire job in one day and followed up to make sure everything was installed and working correctly. They were always courteous and explained anything I needed to know. If I did not catch anyone else's name or if I have forgotten anyone, please relay my appreciation to them as well.
I am loving this new system. It runs so quietly and keeps my house so much cooler than my old system did. My grandson spends two days with me each week, so I am happy to have a humidifier, a dehumidifier and an air purifier now. The digital thermostat which is connected to my Wi-Fi is absolutely incredible. I love to be able to change my temperature settings from anywhere using my iPhone. It's also nice to get up in the morning and immediately see what the temperature is outside and what it's going to be all day or all week.
Thank you again for the outstanding service. I look forward to many years of enjoying this great system. FIVE STARS!!!"
– Virginia T.
"First with Lee S. for his knowledge of the Trane equipment he matched for our home, and for his patience’s while we handled some untraditional circumstances that needed to be addressed and handled before the installation for our Trane equipment could be ordered and installed. He stopped by to see how we were progressing and kept in close contact by phone as well. Also for stopping by the day of installation to be sure everything we had discussed with him prior was being carried out and taken care of.
And second with the two installation mechanics (Brandon & Steven F.) who did a meticulous job installing our equipment. They were very polite, neat and knowledgeable when it came to re-routing the line set as well as communicating with me (us) when a question arose, so I (we) could then make the ultimate decision. It was nice to see two young men taking pride in their trade and paying attention to detail.
In closing, we feel these employees are an asset to the success of your growing Company, and because of them we have already recommended your Company to friends, neighbors, and co-workers.”
– Tom & Susan H.
“We’d like to express our sincere appreciation for a recent Trane XL14i installation that was not only flawless and completed within 24 hours of accepting the proposal, but was also executed during the most hot and humid conditions imaginable, both outdoors and especially in the attic … We are confident that we have chosen the right product and company.”
– Ray & Terri D.
“I am writing to inform you that I was very pleased with Lee S. professionalism and knowledge of the Trane Heating System. The installation of the system was completed in a timely manner just as Lee told me that it would be done. … I sincerely appreciate doing business with a company that displays such teamwork and consideration to the customer.”
– Judy T.
“Just wanted to let you know about the good service Robert G. provided to us last Friday night after our upper level HVAC system went out Thursday. Robert was able to quickly determine the problem and had us up and running in a short period of time. … Tri-County Aire should be proud to have such a caliber of person working for them and representing their business.”
– Larry W.
Trane’s Customer Satisfaction Feedback
“I don’t mince words when they concern placing my stamp of approval on a product, service or contractor. I work hard for my money and expect others to work hard to earn it from me when I elect to hire out. Tri-County Aire has earned a place on my extremely short list of recommendations. My list is not short not because I am difficult, but because others seem to think they are entitled to a free ride. Tri-County Aire is concerned with keeping their customers happy – and they do.”
– Michael A.
“I’m a very happy customer. The guys from Tri-County Aire who installed the heat pump couldn’t have been better – pleasant, efficient (on a ninety degree day!) and professional.”
– Lydia B.
“I shopped around and was very pleased with Tri-County Aire. I had one unit replaced and then the other quit. They worked with me and answered all my questions. I like the quality of the product and the knowledge of the manager and servicemen. They were prompt, helpful, knowledgeable and hard workers. Very happy with the Trane system, the company and the installation team. Thanks!”
– Larry R., Huntingtown, MD